Frequently Asked Questions

What if I notice my shipping address is incorrect after I place my order. Can I change it?

We want your order to reach you! :)

In the event that you place an order and notice that the shipping address is not correct, please reach out to us.

In the event that you place an order and notice that the shipping address is not accurate AFTER THE PACKAGE IS MARKED SHIPPED, you must contact USPS to resolve this. Please, contact USPS in regards to lost, stolen, or damaged packages: 1-800-ASK-USPS ( 1-800-275-8777)

In the event that your package is marked RETURN TO SENDER due to an incorrect, NO SUCH NUMBER, UNABLE TO FORWARD address we are NOT responsible. We're happy to reship the package to a new address provided by the customer at customer's expense.

Wholesale availability

Absolutely! We take pride in producing a plethora of custom gifts for our corporate accounts every holiday season. Be sure to reach out to us and give us some insight on what you're looking for. We are happy to work together to seamlessly design an item you and your client's will love and cherish for years to come.

You can reach us here via Etsy Convos or reach out via email:

HodgeMillShop@gmail.com

Care instructions

All of our items crafted from wood are porous. We recommend hand-washing only and never putting these items in the dishwasher.

Proofs

We do not automatically send proofs. Especially during the holiday season, sending a proof for each order is unrealistic. Rest assured, we will take great care in the design and aesthetics of your personalization request. If you would like to request a proof, please send us an Etsy convo immediately after placing your order. Please, be mindful that this may add 1-2 business days to the production/ship out date. We will give 24 hours to approve a proof in this instance. If we do not hear otherwise, we will engrave your order to ensure it is shipped in a timely manner. We thank you for trusting us in the creation of your gifts.

Should additional modifications be requested once an initial proof is provided, the ship out date will be delayed.

Gift wrapping and packaging

If you add "Gift Wrap" when checking out or "Paid for gift wrap" is noted on your orde: It will apply to one job of wrapping.
For example, if you order 5 cutting boards and select "Gift wrap", you will receive all 5 cutting boards wrapped together in one package.

Assuming it is unlikely that you would be gifting 5 cutting boards to one person, we imagine that you would like to have each cutting board gift-wrapped individually.👇👇👇

To add gift wrap to each item, please purchase this listing for the quantity of items you would like gift-wrapped:
https://www.etsy.com/HodgeMill/listing/664984205/gift-wrapping-make-gifting-a-breeze-this?utm_source=Copy&utm_medium=ListingManager&utm_campaign=Share&utm_term=so.lmsm&share_time=1544579549234

SHOPPING FOR GIFTS THAT ARE TIME SENSITIVE?

The production time required for each personalized item is very clearly noted in our listing details. Furthermore, Etsy outlines your expectations of us/your order's ship by date when shopping and when your order is placed. Please, please, please, be mindful of the production times noted before you place your order. We are a very transparent company and work hard to ensure you don't have false expectations... especially around the holidays. If you are in a pinch for time, please Etsy convo us BEFORE placing your order. We will try our best to accommodate your deadline.

SHOPPING FOR GIFTS FOR CHRISTMAS?

If you would like a guaranteed delivery by Christmas, USPS Priority Mail EXPRESS is advised, so long as your order ship by date is no later than December 20th. Please, reference USPS's advised deadlines here: https://www.usps.com/holiday/welcome.htm
We make these production times, shipping estimates, and USPS deadlines very clear so there are no surprises. We want your orders to reach you by Christmas. ...If you place an order two days before Christmas, we'll be flattered that you think we are some sort of miracle workers over here. ...But unfortunately, we are not. We value your business and want to ensure your utmost satisfaction this Christmas and always!

This Policy applies to Listings with our "Ships in 48 Hours or It's FREE!" Items

Ships out within 48 hours or it's free.
Please note, if an order is placed on a non-business day (Saturday or Sunday,) the 48 hours begins on Monday morning. Therefore your order will ship by Wednesday morning.